Some tasks are easy to undertake and you can handle them yourself or hire a person who does not have any experience to offer the service you require. However, some responsibilities require specialists to ensure that you get quality services. Transcription, for example, requires an expert in this area to ensure that your translation is accurate. Therefore, if you plan to get a translation service, there are several factors you need to consider when comparing transcribers to ensure that you hire the best. Here are some of the most important.
Level of Accuracy
One of the most important factors you need to consider when choosing an online transcription service is how accurately a company gets transcription done. You can determine this by asking the companies you approach to submit samples of their previous work. Then, evaluate the samples to determine whether their level of accuracy meets your expectations. If they do, consider enlisting the transcriber’s services because you will be sure to get the right translation. This can be one of the most important decisions you can make because it can improve your company’s marketing efforts and enable you to achieve your goals faster.
Confidentiality and Security
The transcriber you choose should also guarantee the confidentiality and security of the data you provide. This is more so if they contain essential information like earnings calls, meetings, and conference calls. In this case, the transcriber should not disclose your company’s information to your competitors or any other people that don’t require it. When comparing transcribers, check whether there are cases of data leaks from the customers they served previously. If there are, there is a possibility that the company might not keep your data safe. However, if the transcription service provider takes the necessary measures to ensure that their client’s data is safe and secure, working with them might be advisable.
Quality of Their Services
You should only work with a transcriber who offers quality services. For instance, they should be able to upload all types of videos regardless of their size. You can determine whether the company you choose can do this by asking them what type of website they operate. If it can support the uploading of large files simultaneously, you will be sure that they will be able to upload huge recording files. However, you should also consider the ability to input timestamps to the transcript before making your final decision. You may also want to work with a company that provides unique templates and discussion guidelines for each piece.
Additionally, they should deliver the completed work professionally to ensure that you are satisfied with their services. For instance, the transcriber can share the files using your company’s email. However, you can request them to use any other option, especially if you feel that the method you choose will enable you to share the files with ease.
Apart from these factors, you should also consider the customer service a transcriber provides, how much they charge for their services, audio formats, and turnaround time. These tips will enable you to choose the best online transcription service.